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bk993 is direct about one thing: your personal data belongs to you, and this policy explains exactly what we collect, why we collect it, and how you can review or correct it at any time. Access to our platform and the rights described here depend on your local law and eligible regions.
When you create an account with us, we collect the information you provide during registration — your name, contact details and the payment method you connect, which may include bKash, Rocket or Upay. We also collect activity data generated while you use the platform: pages visited, sessions started and transactions recorded in your wallet history. This data lets us operate your account, process deposits through the payment rails you choose and deliver account-level support when you raise a question. We do not sell your personal information to third parties. We do not share it with unrelated commercial services. Data shared with payment processors — bKash, Rocket, Upay — is limited to what those rails require to complete a transaction; their own policies govern how they store it on their side. Cookies and device identifiers help us keep your session active and recognise your device when you return. You can manage cookie preferences through your browser settings at any time. The retention period for your records runs as long as your account remains open, and for a period after closure as required by applicable rules in the regions where our platform operates. If you have a question about any of this, the contact routes in the support section below are the right place to start.
Not every piece of data connected to your experience falls under this policy. Understanding the boundary helps you know where to direct a question — to us, or to a third-party service directly. The four areas below draw that line clearly, based on what our platform controls versus what sits with external providers or services you access through a link.
Any information you enter during registration, login or account verification — including your contact details and identity confirmation steps — falls fully inside this policy. We control how that data is stored and who can view it.
Deposits and withdrawals processed through bKash, Rocket or Upay are recorded in your wallet history and covered by this policy on our side. The payment provider's own privacy terms govern the portion of data held on their infrastructure.
Game activity, session history and in-platform actions — live table rounds, slot sessions, sportsbook events you view — are logged under your account and covered here. We use this data for account support and to keep your session consistent.
If you follow a link away from our platform to an external website, payment portal or studio site, this policy does not extend there. Those services run their own terms and their own data practices, which we do not control or represent.
Your account is the starting point for most data actions available to you. From the account settings area, you can review the personal details we hold, update contact information that has changed and check the transaction records tied to your bKash, Rocket or Upay deposits. If something looks wrong — a detail recorded incorrectly or an entry you do not recognise — you can raise it directly with our support team using the contact routes listed in the support section below. We will look at the specific record, confirm what we hold and correct any inaccuracy we can verify. If you want to understand what categories of data we retain after an account is closed, you can ask that question through the same support route. Availability of specific rights may depend on your local law and the eligible regions our platform operates in at the time of your request. We will tell you what applies in your case rather than give a blanket answer.
Open the account settings page to see the personal details and transaction history we hold against your profile. Your bKash and Rocket deposit records appear in the wallet history tab.
If your contact information, payment method label or any registered detail is wrong, update it through account settings or ask our support team to make the correction on your behalf.
Any question about what we hold, why we hold it or how long we keep it can be sent to our support team. State the account detail or record you are asking about so we can respond to the specific point.
If your data request requires action beyond self-service settings — such as a post-closure records question — contact us through the published support routes and we will handle it case by case.
If this policy raises a question you cannot resolve through your account settings, use one of the contact routes below. We handle privacy questions through the same support channels we use for account and wallet queries, so there is no separate form or address to find. State clearly that your question relates to account data or this privacy policy so it reaches the right person.
Open the chat widget on any page of the platform. Tell the agent your question is about account data or this privacy policy and they will either resolve it directly or escalate it appropriately.
Send your privacy or data question to the support email address shown in the Contact section of your account area. Include your registered account details so we can locate the relevant records.
The help centre linked from your account dashboard covers common data and privacy questions. If the published answer does not resolve your issue, the help centre also routes you directly to a live agent.
Our approach to data handling is built around what your account actually requires — no more. Payment data connected to bKash, Rocket or Upay is passed only to the processor completing your transaction. Session cookies keep your login active across the platform so you do not have to re-enter your details between live table rounds or slot sessions. You can clear those cookies through your browser at any time without losing your account. We store account records for as long as your account is active and for a period after closure as required by the rules of the eligible regions we operate in. If you want to request a change to your records or ask what we retain after closure, the support routes in the section above are the right path.
We pass only the transaction details required to complete a bKash, Rocket or Upay deposit. We do not store full payment credentials on our side beyond what your account wallet needs to display your history.
Session and preference cookies keep your account active while you browse live tables or slot lobbies. Your browser settings let you manage or clear these at any time; clearing them logs you out of the current session.
Account records are kept while your account is open. After closure, we retain records for the period required by applicable rules in the regions we operate. You can ask us what that period is for your account.
When this policy changes, we post the updated version at this address. Continuing to use your account after a change is posted means you have seen the updated terms. Major changes will also be flagged in your account notification area.
The answers below cover the questions we hear most often about account data, payment privacy and your rights under this policy. If something here does not address your specific situation, the support routes listed above are the right next step.
We collect the details you enter during registration: name, contact information and the payment method you connect — such as bKash or Rocket. We also log account activity including sessions and transaction records. We collect only what is needed to operate your account.
Payment data is shared only with the processor completing your transaction — bKash, Rocket or Upay depending on what you choose. We share the minimum required to process the deposit. We do not sell or pass payment data to unrelated third parties.
Open your account settings to view the personal details and transaction history we hold. Your wallet history shows deposit and withdrawal records. If you want a fuller picture of everything linked to your account, contact our support team and ask specifically.
Yes. Update it directly in account settings if the field is editable, or contact our support team with the specific detail that needs correcting. We will verify the account and make the correction. Availability may depend on your local law and eligible region.
We retain records for a period after account closure as required by the rules of the eligible regions we operate in. The exact period depends on applicable local requirements. Contact support and ask for the retention period relevant to your account if you need a specific answer.
Use the live chat on our platform or send an email to the address shown in your account's Contact section. State clearly that your question is about account data or this privacy policy. Our team will handle it directly or escalate it to the right person.